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FREQUENTLY ASKED QUESTIONS

(FAQ)

What is an air cargo charter?

An air cargo charter is the exclusive reservation of an aircraft dedicated entirely to your shipment.
This solution offers:

  • complete control over schedules,

  • maximum speed and flexibility,

  • dedicated aircraft capacity,

  • customised handling for special cargo.

When should I choose a cargo aircraft charter?

A charter is recommended when:

general information.

What is the difference between a broker and an airline?

We are an independent air charter broker.
We do not own or operate aircraft; instead, we select the most suitable certified operator for your mission.
All flights are performed by licensed air carriers holding a valid AOC (Air Operator Certificate).

Do you operate internationally?

Yes.
We arrange worldwide air cargo charters and time-critical logistics through a trusted network of operators, couriers, freight forwarders, and handling partners.

cargo types & capabilities.
  • complete control over schedules,

  • maximum speed and flexibility,

  • dedicated aircraft capacity,

  • customised handling for special cargo.

What types of cargo can you transport?

We can manage a wide range of freight, including:

  • AOG parts and critical components,

  • oversized or heavy cargo,

  • high-value or sensitive goods,

  • medical equipment, prototypes, electronics,

  • pallets, machinery, containers, and spare parts.

Can you transport dangerous goods (DGR)?

Yes, provided the goods comply with IATA regulations and are accompanied by the required documentation.
We work only with operators authorised to handle and transport dangerous goods.

Do you handle outsize or heavy-load cargo?

Absolutely.
We arrange appropriate freighter aircraft (such as AN-12, B737F, B747F, etc.) and special loading equipment including:

  • rear ramp aircraft,

  • cranes,

  • heavy-duty loaders,

  • specialised ground support equipment.

Do you offer OBC (On-Board Courier) services?

Yes.
A dedicated courier travels with your shipment on the next available flight, ensuring maximum speed, security, and end-to-end supervision.
This is the fastest solution for small, urgent, or highly sensitive shipments.

time-critical & emergency logistics.

How quickly can you arrange a flight?

For urgent situations (AOG, production stoppage, critical failures), we can:

  • respond within minutes,

  • identify available aircraft immediately,

  • organise takeoff as soon as operationally possible.

What is an AOG (Aircraft On Ground) shipment?

An AOG shipment involves the urgent delivery of an aircraft component required to return an aircraft to service.
Our AOG desk operates 24/7, providing priority handling and rapid coordination.

What does NFO (Next Flight Out) mean?

NFO means booking the earliest commercial or cargo flight available, supported by:

  • pick-up,

  • export documentation,

  • priority handling,

  • real-time tracking,

  • final delivery coordination.

process, tracking & requirements.

What information do you need to provide a quote?

To prepare an accurate quote, we need:

  • cargo dimensions (L x W x H),

  • total weight,

  • cargo description,

  • pick-up and delivery addresses,

  • required deadline,

  • documentation (if applicable).

It is a cost-effective alternative to chartering for smaller shipments.

Do you provide real-time tracking and updates?

Yes.
We provide transparent communication throughout the entire operation, including:

  • pick-up confirmation,

  • handling updates,

  • ATD/ATA notifications,

  • courier tracking (for OBC),

  • final delivery confirmation.

Can you support recurring flows or industrial logistics programs?

Yes.
We design tailored solutions for:

  • production line support,

  • inter-site logistics,

  • weekly or monthly shipments,

  • long-term transport programs.

How do you ensure the safety of high-value shipments?

We work only with audited operators and certified handling partners.
High-value cargo benefits from:

  • secure handling procedures,

  • enhanced supervision,

  • controlled environments,

  • continuous updates and full transparency.